- Terms & Conditions
- Environmental Policy
- Corporate Sustainability Policy
- Ethical Policy
- Health & Safety Policy
This document was created using an SEQ Legal template from http://www.seqlegal.com.
(2) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation paths and service usage);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us);
(e) information that you send to us in order to obtain a quotation for our services;
(f) information that you provide to us for the purpose of subscribing to our website email notifications and/or newsletters; and
(g) any other information that you choose to send to us;
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
The table below lists the cookies we collect and what information they store.
Our advertisers and payment services providers may also send you cookies.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
(4) Using your personal information
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other]marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website.
Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
(6) International data transfers
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.
In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
(7) Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic financial transaction data associated with transactions you make on or in relation to our website will be encrypted using SSL technology.
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
(8) Policy amendments
(9) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £10.00); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by
email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(10) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(11) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(13) Data controller
The data controller responsible in respect of the information collected on this website is Coventry Silvercraft.
We are exempt from data protection registration.
(a) The company means Coventry Silvercraft Co. Ltd.
(b) These conditions shall apply to and be incorporated into every agreement between the company and any person, firm or company (“the customer”) under which the company supplies goods or services at the request of the customer.
(c) These conditions shall supersede all earlier conditions of the company.
(d) These conditions shall take precedence over any conditions of the customer and shall not be varied without the written consent of a Director of the company.
(e) References to “goods” include the supply of any services to be supplied by the Company to the Customer.
(f) “Agreement” means the agreement between the Company and the Customer for the sale of goods and/or the supply of services.
(a) Delivery of the goods to the customer’s address or any other place stipulated by him shall constitute delivery and the risk therein shall pass upon such delivery to the customer.
(b) The company shall be entitled to make partial deliveries by instalments where agreed and these conditions shall apply to each partial delivery.
3. FORCE MAJEURE
The company will not be deemed to be in breach of any of its obligations under the agreement or otherwise be liable to the customer due to any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the company’s control (including without limitation breakdown of plant or machinery, strike or industrial, dispute, shortage of materials or failure of or delay in receiving supplies, act of war (whether declared or not). Act of God, or any law regulation of any government or any local or municipal authority. If any such event continues for more than 28 days the company may terminate the agreement forthwith by written notice to the customer without prejudice to the accrued rights of either party.
(a) Unless otherwise stated any prices quoted by the company are
(i) exclusive of value added tax and any other taxes
(ii) exclusive of carriage, packing and insurance. (Back orders will incur additional carriage charges).
(iii) exclusive of any release certificates and the company shall charge extra in respect of the above items.
(b) prices quoted are those current at the time of quotation and may be subject to change which will be notified to you.
(c) Where agreed call offs are adhered to by the customer, the company reserves the right to amend the price structure in accordance with the quantities delivered.
(a) With all new business a deposit will be requested before commencement of work and the balance prior to despatch of goods. Where a credit card deposit is made a receipt will be sent with invoice.
(b) Established accounts must not be paid later than 30 days from date of invoice.
(c) The company reserves the right to suspend deliveries where payment is not received in accordance with paragraph (a) of this clause or in accordance with any alternative items of payment agreed in writing.
(d) Where payment is not made in accordance with the terms of paragraph 5(a) hereof the customer shall pay interest on any unpaid amounts calculated at 3% above Barclays Bank PLC’s base rate for the time being in force calculated on a daily basis.
(e) No cash or other discount is allowed unless agreed in writing.
(f) If the company is able to delivery some items comprising the goods the subject of an agreement but unable to deliver all such items due to cause beyond its control (including but not limited to the examples referred to in Condition 3 hereof) the customer shall pay for such items as are delivered.
6. TELEPHONED ORDERS
The customer must send to the company a written order in confirmation of any telephoned orders duly marked as confirmation. All engraving must be supplied in writing.
7. TITLE OF GOODS
(a) Even though the goods may have been delivered and the customer may be responsible for any loss or destruction of or damage to the goods and not withstanding any other provision of these Conditions, the legal and beneficial ownership of the goods will remain with the company until the company has received payment in full of:-
(i) all sums payments to the Company in relation to the agreement, and
(ii) all other sums due from the customer to the Company when, the sums referred to in (i) are paid, in respect of the supply of any other goods or services.
(b) Until the customer becomes the owner of the goods in accordance with 7(a) the customer shall:-
(i) Hold the goods as fiduciary agent and bailee for the company who may, at any time and without prior notice, require the customer to deliver up the goods to the company (whether or not they form part of or are affixed to any other item) and, if it fails to do so immediately enter the premises where the goods may be situation with its representatives and appropriate transport and repossess the goods;
(ii) not, except in accordance with condition 7(c), sell, part with possession of, use or do anything else inconsistent with the company’s ownership of any of the goods and will ensure that they are not affixed to any land or building, are kept separate from any other item, properly stored and protected and clearly identified as the Company’s property, and are insured to their full replacement value against all normal comprehensive risks.
(c) Until ownership of the goods passes to the customer provided that it complies with the agreement the customer may sell the goods in the ordinary course of its full market value.
(d) After the company has repossessed any goods it may sell them and the proceeds of sale will belong to the company absolutely and the customer will have no right or interest in those proceeds. If the net proceeds received by the company are less than the amount payable to it in relation to the agreement it may recover the balance from the customer.
(e) The customer will become responsible for any loss or destruction of or damage to any goods on their delivery.
(f) All insurance proceeds receivable by the customer in respect of the goods shall be held in trust by the customer for the company in a separate account and first be applied in or towards discharging any sums payable under the agreement.
(g) Even if ownership of the goods has not passed to the customer the company may recover all sums payable to it is relation to the agreement.
8. DRAWINGS etc.
All drawings, descriptive weights, dimensions and the descriptions and illustrations contained in the sales literature and price lists are approximate only and not form part of this Agreement. In addition, drawings, technical documents issued either before or after the conclusion of this Agreement for the use or information of the Customer and such other information as maybe supplied to the Customer including specifications shall not be copied, reproduced or communicated by any third party without the Company’s prior written consent.
9. LOSS OR DAMAGE IN TRANSIT
(a) The company will not be responsible for damage to any of the goods or loss of the goods or part thereof in transit or for any discrepancy between the goods delivered and the contracted goods to the company unless the customer gives written notice of a claim to the company and to the carrier (as appropriate).
(i) in the case of damage or discrepancy within 3 days after having received the goods and
(ii) in the case of loss or shortage within 3 days of the date of delivery of the other goods under the relevant consignment.
The customer will also be asked to sign a copy of the company’s carrier’s delivery manifest as acknowledgement of receipt of goods. The customer should inspect the goods carefully as an unqualified signature shall be deemed to signify the customer’s acceptance that the goods are in good condition.
(a) Coventry Silvercraft guarantees your satisfaction with our products and problems must be notified within 21 days and the good returned to us for assessment and replacement as necessary.
(b) The guarantee will be subject to the following conditions:-
(i) it will not apply defect or damage resulting from any alteration or modification to the goods without the company’s prior written consent, incorrect storage, normal wear and tear, overloading, misuse, abnormal conditions of use, incorrect installation by anyone other than the company, maintenance or repair not carried out by the company, use which is not in accordance with the company’s or the manufacturer’s instructions, any act or omission of the customer or any third party or any fault in any other goods or equipment.
(ii) allegedly defective or damaged goods must be returned to the company carriage paid at its address stated overleaf, together with their original packaging and all related manuals and accessories. Please ensure that the goods/parcels in question are both packaged in the appropriate fashion and clearly labelled with the relevant RMA number.
11. RETURNED GOODS AND CANCELLATIONS
The customer shall not return any goods (except in accordance with Condition 10) or cancel any orders without the company’s previous written consent. Such consent will not be given where goods have been specially purchased by the company to meet the customer’s requirements. If the company at its discretion gives consent, it reserves the right to make a cancellation charge of 25% (or such higher percentage as may be notified to the customer before or when such consent is given by the company) of the contract price of the goods concerned plus VAT.
12. COPYRIGHT, PATENTS, TRADE MARKS AND INTELLECTUAL PROPERTY RIGHTS.
(a) The customer acknowledges that rights in respect of trade marks, trade names, copyrights, patents and other intellectual property rights, connected with the goods do not pass to customer.
(b) The customer agrees to indemnify the company against all liabilities, costs and expenses which the company may incur as a result of work done in accordance with the customer’s specifications which involve infringement of any patent or other propriety right.
The company reserves the right to sub-contract any part of any work or supply of any goods or services.
14. CONSTRUCTION AND USE
The company shall not be responsible for adapting or modifying any goods to conform to statutory requirements not current at the time of the acceptance or order.
The headings of these conditions are for convenience only and shall have no effect on the interpretation thereof.
The company shall be entitled by notice in writing to terminate any agreement without prejudice to any claim or right the company may otherwise make or exercise where,
(a) the customer is in breach of any term, condition or provision of this agreement or required by law.
(b) the customer shall go into liquidation (except for the purpose of reconstruction) or if any petition or resolution to wind up the customer shall be presented or if a receiver is appointed of the customer’s undertaking property of assets or if a distress shall be levied upon any of the customer’s property or if the customer shall commit any act of bankruptcy.
The agreement shall be governed by any construed in accordance with English Law and the Courts of England shall have jurisdiction to hear all disputes arising in connection with the agreement.
18. SET OFF
The company shall be entitled but not obliged at any time to set off any sum payable by or any liability of the customer against any sum payable by or liability of the company to the customer (in either case whether arising under the contract for the supply of the goods or otherwise howsoever and whether any such liability is present or future, liquidated or unliquidated and irrespective of the currency or is denomination) and may for such purposed convert or exchange any currency. Any exercise by the company of this right will be without prejudice to its other rights under the contract relating to the supply of the goods.
Your details and data
Your privacy as an individual and as a customer is important to us, so we do not use the information you provide for other than what is required to fulfil your orders or offer you further literature or product details. We do not pass your contact information to any other parties.
Any personal data gathered by us in your use of this site will be recorded electronically and only used in accordance with the UK Data Protection Act 1998. Gathered and stored by Coventry Silvercraft in order to effect delivery of your goods and provide our full customer service to you, as well as accounting and other records.
The Environment is of great importance to Coventry Silvercraft Co. Ltd. How we can help in its protection has been a priority for a number of years. We are members of CREMP a local environmental organisation. Coventry Silvercraft intends to ensure continuous progress towards caring for the environment by promoting environmental awareness amongst its employees.
We are accredited to BS EN ISO 9001:2008 and we include environmental responsibility in our management system.
Based on the principles of ISO 14001 we have set the following goals:-
To meet Environmental legal requirements.
To set up and continually seek to improve our Environmental Management system.
To continue to use processes, practises, materials or products that avoid, reduce or control pollution. To include recycling, process changes if necessary and efficient use of resources and materials.
To ensure as much as possible that all materials come from environmentally aware supplies and replenishable sources.
To involve all employees in achieving best practice with regard to environmental protection in carrying out their duties.
To ensure a safe and environmentally friendly workplace.
We commit on behalf of the Company to ensure that this policy is applied by us and all our employees and that we will work together as a team to protect and preserve the environment.
Directors: Marie Oakley and Andrew Oakley (May 2009)
Coventry Silvercraft’s corporate responsibility and sustainability policy is applied in four main areas: marketplace, workplace, environment and community.
Coventry Silvercraft’s mission is to understand our clients’ business needs and deliver them in a way that delights those clients.
We will provide products and services of good value and consistent quality, reliability and safety. We operate a Quality Assurance management system accredited BS EN ISO 9001:2008
We will develop products and services that help our clients and ourselves to reduce our impact on the environment, both during the course of construction and throughout the life of the completed assets.
We will promote our services and ourselves in an ethical way at all times in accordance with our published Ethics policy.
We recognise the importance of our supply chain and will develop secure long-term relationships with our suppliers and subcontractors based upon mutual trust. We undertake to pay them on time and according to agreed terms. Our purchasing power will be used in accordance with our Ethics policy and will not be used unscrupulously.
Coventry Silvercraft recognises that our employees are our most important asset. Their commitment to our core values enables us to achieve our goals and build our reputation.
We seek to recruit and retain good people that reflect the diversity of the communities in which we operate, to give equal opportunities to all of our staff, and to provide the training and development to help them have fulfilling and rewarding careers. We operate ethical policies to help us achieve this.
The health and safety of our employees and all those that we come into contact with is of paramount importance. We operate a Safety Management System in accordance with ISO 18001.
We will involve employees in continuously improving their own work methods and those of the company.
Coventry Silvercraft has a strategy of regular communication with employees that enables them to contribute to policy and strategy and helps them understand the importance of their roles to the organisation. We believe that this is vital for the success of the business.
We recognise the fundamental importance of understanding the full impact of Coventry Silvercraft’s activities on the environment and are committed to improving that impact through its Environmental policy.
Our most significant contribution to the environment will be through continually improving our efficiency and reducing the amount of waste generated. Where we do generate waste we will look to recycle it.
Coventry Silvercraft will promote the use of recycled materials or those from sustainable sources. All our wood is purchased from suppliers certified for sourcing FSC, PEFC or other UK government timber.
We will do our utmost to limit carbon emissions generated through energy use.
Coventry Silvercraft is proud that our work, both in the public and private sectors, enhances the communities in which we operate. We support the local employment of trades and labour. We recognise the benefit that our profitability brings to the community in terms of employment, training, skills and wealth creation.
We will support local charitable organisations. Our focus is on local charities that support the care of children and the underprivileged.
We support employee involvement in fundraising for charities and voluntary work, recognising both the benefit to the community and to the employees themselves.
Directors: Marie Oakley and Andrew Oakley
Revised: May 2009
Ethical Trade Policy Statement
1. Policy Statement
We recognises that our commercial activities have potential to impact on our suppliers and our locality.
As a socially responsible small business our suppliers, local community and customers have a right to expect:
- Products manufactured and sourced by Coventry Silvercraft are produced under working conditions that are pleasant, hygienic and safe.
- All workers involved in the production of products sold by Coventry Silvercraft are treated with full consideration to their basic human rights.
- Coventry Silvercraft to act in an ethical manner above and beyond basic legal requirements.
- Coventry Silvercraft are therefore committed to implementing the principals of the Ethical Trading Initiative Base Code (although we are not members of the ETI).
- This policy sets out our commitment to our suppliers and customers, setting out the measures we are taking to ensure that we are acting in an ethical manner.
2. Coventry Silvercraft’s Commitment to its suppliers, service providers and customers:
We recognise that our ethical and social performance and reputation is a key part of our overall commercial success, and are pleased to be at the forefront of in the area of ethical trading and social responsibility.
Coventry Silvercraft is committed to ensuring that our employment practices and the enforcement of corporate regulations ensure the protection of the rights of all those who work for us. In many areas we aim to operate above the minimum standards required by law to ensure our employees are safe, rewarded and valued. As we of course expand and become larger we will be able to offer more opportunities for our staff.
Coventry Silvercraft is committed to demonstrating its ethical and social responsibility credentials to enable consumers to make informed choices about whose products they purchase.
Coventry Silvercraft is committed to monitoring social standards in our supply chain, and we encourage our suppliers to operate to the same ethical standards we employ ourselves.
The majority of our suppliers have been working closely with Coventry Silvercraft for over 20 years and a firm and solid commitment has been developed with regards to all ethical issues. Coventry Silvercraft and its suppliers continue to monitor this issue on a regular basis.
After 12 months of working with any new supplier, we would introduce self assessment questionnaires which aim to develop ethical trading practices further. Monitoring will continue as an on-going situation thereafter.
3. Coventry Silvercraft Ethical Trading Code of Practice
3.1 This Code of Practice applies to:
- Staff directly employed by Coventry Silvercraft on temporary or permanent contracts.
- Staff employed or provided by contractors or employment agencies to work on Coventry Silvercraft premises or to undertake work for or on behalf of Coventry Silvercraft.
3.2 No forced, bonded or involuntary labour shall be used.
- All employment with Coventry Silvercraft is freely chosen.
- Staff are not required to lodge deposits or identity papers with us.
- Staff are free to leave Coventry Silvercraft after reasonable notice.
3.3 No child labour shall be used
- There shall be no recruitment of child labour.
- Children or persons under 16 are not employed at any time, day or night.
- Children or persons under 18 are not employed full-time.
3.4 All employees have the right to join a recognised trade union.
- Union representatives are able to carry out their duties without hindrance.
- Coventry Silvercraft has an open attitude towards the activities of trade unions.
4.Working conditions are safe and hygienic.
- Coventry Silvercraft takes adequate measures to prevent accidents and minimise potential hazards.
- Staff receive regular health & safety training.
- Staff have unrestricted access to toilet facilities and drinking water.
- Coventry Silvercraft has a published Health & Safety Policy.
5. Working hours and remuneration are reasonable and comparable to
other companies and recognised sectors where regular employment is provided.
- Staff pay rates are above the national legal minimum standards.
- Staff are not forced to work in excess of 48 hours per week, a voluntary opt out agreement is available for those wishing to work in excess of 48 hours per week.
- Staff are provided 2 days off per week
- Staff are given written terms and conditions of employment that details the employment relationship between and the respective obligations of the employee and employer, rates of pay, working hours, grievance and disciplinary procedures, holiday entitlement, absence and sick pay rules and notice periods for termination of employment.
- No deductions are made from wages as a disciplinary measure, and pay slips detailing lawful deductions are provided for each pay period.
- Labour only contracting, sub contracting and fixed term contracts are not used as a means to avoid obligations under labour or social security laws.
6. No discrimination is practised:
- There is no discrimination in pay, hiring, compensation, access to training, promotion, and termination of employment or retirement on the grounds of race, nationality, religion, age, disability, marital status, sexual orientation, union membership or political affiliation.
- Opportunities for personal and career development are equally available to all employees.
7. No harassment, threats, abuse or intimidation shall be practised.
Physical, verbal and sexual threats, abuse, harassment or intimidation is expressly prohibited and grounds for summary dismissal, if proved.
8. Employment Agencies
- Employment agencies contracted to supply temporary staff shall demonstrate commitment to and application of the requirements of this code.
- Employment agencies contracted to supply temporary staff shall ensure that all staff supplied to Coventry Silvercraft are eligible to work in the UK by:
- Following Immigration and Nationality Directorate Guidelines on Amendments to Section 8 of the Asylum and Immigration Act 1996.
- Ensuring that the requirements of the Immigration and Asylum Act 1999 Section 22 Code of Practice are met.
- Retaining copies of identity papers, work permits or passport stamps as detailed in the Home Office List of Specified Documents and UK Passport Stamps.
- Employment agencies contracted to supply temporary staff shall ensure that all staff supplied to Coventry Silvercraft have sufficient command of English to understand:
- The agency’s responsibilities under this code of practice.
- Coventry Silvercraft Health & Safety requirements.
- Written statements of employment particulars.
Coventry Silvercraft’s Directors have overall responsibility for all aspects of ethical trading at work within the business.
10. Looking towards further improvement
Coventry Silvercraft are keen to learn from others and would ask if anyone has any ideas or feedback regarding our policy or practice to contact us.
Coventry Silvercraft Co. Ltd
Review date April 2010
HEALTH & SAFETY POLICY STATEMENT
Health and Safety at Work etc Act 1974
This is the Health and Safety Policy Statement of The Coventry Silvercraft Co. Ltd
Our statement of general policy is:
- To provide adequate control of the health and safety risks arising from our work activities;
- To consult with our employees on matters affecting their health and safety;
- To provide and maintain safe plant and equipment;
- To ensure safe handling and use of substances;
- To provide information, instruction and supervision for employees;
- To ensure all employees are competent to do their tasks, and to give them adequate training;
- To prevent accidents and cases of work-related ill health;
- To maintain safe and healthy working conditions; and to review and revise this policy as necessary at regular intervals
Directors: Marie Oakley and Andrew Oakley (May 2009)